As well as delivering on the NHS charter Brook Lane Surgery’s vision and values align fully with CQC’s five key domains, ensuring we deliver high quality patient services which are safe, effective, caring, responsive, and well led. Our values guide daily practice, decision making, and continuous improvement to deliver high quality, patient centred care.
Our Values
- Patient Centred Care
- Compassion and Respect
- Quality and Safety
- Accessibility and Equity
- Collaboration and Teamwork
- Continuous Improvement
How we keep patients safe
We prioritise patient safety in all aspects of care, including robust clinical governance, infection prevention, safeguarding, and medicines management.
We ensure staff are appropriately trained, supported, and aware of their responsibilities to recognise and respond to risk.
We learn from incidents, concerns, and near misses to prevent harm and continuously improve our practice.
How we deliver effective care and treatment
We provide care that is evidence based, in line with national guidelines and best practice.
We regularly review patient outcomes, clinical performance, and service delivery to ensure high standards of care.
We support patients to manage their own health through education, prevention, and shared decision making.
How we show kindness, compassion, and respect
We treat every patient with dignity, respect, and empathy, recognising individual needs, preferences, and circumstances.
We actively listen to patients, involve them in decisions about their care, and respect confidentiality always.
We foster a welcoming and supportive environment where patients feel valued and heard.
How we lead and manage the practice
We promote a positive, open, and inclusive culture where staff feel supported, valued, and empowered.
We encourage teamwork, learning, and accountability to ensure high quality care for patients.
Leadership is transparent, focused on improvement, and aligned with the values and vision of Brook Lane Surgery.
At Brook Lane Surgery, our mission is to deliver safe, effective, well led high quality, compassionate and responsive patient centred care. We are committed to supporting the health and wellbeing of our community by providing accessible and respectful services, working in partnership with patients to meet their needs at every stage of life.