Whilst we constantly strive to provide a friendly and efficient service we realise that occasionally things do not go as smoothly as we would like.
We operate an internal complaints procedure. This does not affect a patient's right to pursue a more formal complaint but does recognise the fact that lengthy official complaints procedures are a cause of stress to all parties involved.
Most grievances are resolved to the satisfaction of all concerned by an explanation of what went wrong, a speedy apology and an assurance that steps will be taken to avoid repetition. If you have a grievance or complaint please ask at reception for a leaflet on our complaints procedure or download the documents below:
Complaints Procedure Leaflet BLS.doc